Always trusted to design the right research strategy to deliver the answers that drive growth.

Our services

  • Qualitative research

    We go deep with real people to uncover the motivations, moments and unmet needs that shape behaviour. From in-depth interviews to ethnographic methods, our approach reveals the ‘why’ behind decisions giving you the insight to design smarter strategies, better experiences and more effective communications.

  • Quantitative research

    Not just data – we turn numbers into narratives. Through smart survey design and rigorous analysis, we deliver clear, credible insights that help you make confident, evidence-backed decisions. It’s data that tells a story, drives results across teams and time, and informs strategy at every level.

  • Customer journey mapping

    We map the full customer experience from first impression to final touchpoint, revealing the emotional highs, friction points and unmet needs along the way. By identifying the moments that matter most, we help you design journeys that build trust, drive action and deliver impact.

  • Segmentation & personas

    We decode your audience to reveal the mindsets, motivations and behaviours that drive decision-making. Through robust segmentation and rich personas, we help you understand who to prioritise, what they value and how to connect in ways that truly resonate.

  • Brand & comms testing

    We test the messages, visuals and tone that shape your brand so you know what cuts through and what falls flat. From early-stage concepts to final campaigns, we help you refine your communications to ensure they resonate, differentiate and drive response.

  • Product and concept testing

    Before you invest, we validate. We test ideas, features and prototypes with real users to uncover what works, what doesn’t and why. With fast, focused feedback, you’ll get the clarity and confidence to refine, pivot or launch with impact.

  • Tracking & performance

    We measure what matters – from brand perception to customer satisfaction tracking key metrics over time to reveal shifts in behaviour, sentiment and performance. It's insight that keeps you ahead, helping you adapt, improve and grow with confidence.

  • Workshops & co-designing

    We bring the right people into the room – customers, teams and stakeholders – to co-create solutions that are grounded in real needs and built for real-world impact. Through facilitated sessions, we align minds, spark ideas and shape experiences that stick.

  • Website sales check

    Expert review of your website and key competitors to reveal UX gaps, improvement opportunities and persuasive design enhancements that boost customer engagement, streamline journeys and drive more sales.

Let's chat

“Marie’s professionalism and expertise ensured that we got meaningful insights in such a way that we could better enhance our tools and offerings to our clients. She was able to connect with our clients and elicit honest, constructive feedback, which we found highly valuable. Her clear reporting was instrumental in helping us better understand our clients' needs and make actionable improvements to our services. I have no hesitation in recommending Marie and Cloud9 Research.

Outstanding work!”

NABERS

“I experienced immediate value by spending time with Marie to analyse my start up business from a fresh perspective.

Her passion and drive in understanding my customers needs and behaviours has helped me to quickly identify opportunities for growth.

I was able to easily understand and implement her recommendation to support my business strategy whilst simultaneously improving the overall customer experience.”

Ready to grow your business through deeper customer insights?

Let’s chat.